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Booking Request Form

THIS IS OUR COVID NORMAL:
(as of June 23, 2021)

  • The Sanctuary – hydrotherapy & sauna is operating to a reduced capacity.
    We only accept casual bookings 24hrs prior, please call through 5327 1296
  • Masks still need to be worn into the Spa & your therapist will advise when it can be removed in treatment room. You are able to remove your mask for the duration of your treatment.
  • We are accepting bookings of no more that 4ppl within one group. This is so we can control flow of clients in & around the Spa & ensure strict numbers are adhered to.

Please note we are currently experiencing high demand for all bookings! Please call through to place yourself on our waitlist or to check for last minute cancellations – 5327 1296

We recommend booking 2-3 weeks in advance for weekdays – close to capacity for bookings until week commencing Monday July 12.
We recommend booking 6-8 weeks in advance for weekends  – our weekends are now booking into August.

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Booking Policy

Our Spa Team is available to assist you at all times during opening hours via phone or email. Unfortunately we cannot assist you with bookings via text or our Facebook page. If our phone rings out or goes through to message bank, it is simply because we are on another call. Please leave a message & we will be in contact shortly.

Deposits

A deposit or gift voucher number is required to secure all bookings more than 2hrs in duration or greater than $100 value.

Reminder Text

Upon booking we ask you provide us with your mobile telephone number, this ensures our booking system can send you a reminder text 48hrs prior to your appointment. You won’t receive a reminder text if you have made your appointment with less than 48hrs notice.

Cancellations

Please provide at least 24hrs notice should you need to cancel or reschedule your appointment time. We reserve the right to apply a surcharge to gift vouchers should you fail to provide adequate notice. No shows will result in the voucher or deposit being forfeited.